Pinckneyville Community Hospital recently received the Illinois Critical Access Hospital Network’s 2016 Clinic Excellence Award.

The network, in conjunction with Anders CPA+Advisors, presented the award during ceremonies in November at The Crowne Plaza in Springfield, according to a news release from the Illinois Critical Access Hospital Network. 

“The staff at the Family Medical Center clinic (at PCH) was consistently exceptional in customer service, phone etiquette, prequalification, and quite frankly, in its overall experience for patients,” Chastity D. Werner, CMPE, RHIT, NCP, Anders Senior Health Care Consultant told Illinois Critical Access Hospital Network. “We are pleased to note that their clinic staff perform at a best practice level. They are friendly, ask the appropriate questions to pre-qualify information, have a pleasant tone, and speak intelligently about the service provided. We are proud to give this award to Pinckneyville Community Hospital for such excellence in performance.”

The Family Medical Center Rural Health Clinic is located at 5383 Illinois 154 in Pinckneyville.

— The Southern